Refund policy

At Origin Hair Co., we stand behind the quality of our products. If something isn’t right, we’ll make it right — within reason.

 

90-Day Growth Guarantee

We offer a 90-Day Growth Guarantee to first-time customers on a 90-day supply, either the one-time purchase or the first order of the 90-day plan. Use the serum daily for 90 days. If you're not happy with your results, we'll refund what you paid for that order.

Here's how it works:

  1. Take a photo of your Eyebrows the day you start, before your first application.
  2. Take another photo on or after day 90, in similar lighting and from a similar angle.
  3. Email support@originhairco.com with your order number and both photos, within 120 days of your purchase date.

We'll process your refund within 3 to 5 business days. Keep the bottles, there's nothing to send back.

To be clear on the photos: we're not grading your results, and we're not going to argue with you about what we see. The photos are just how we know you finished the cycle. This product only works with consistent use, and we want to make sure you gave it a real shot before we part ways.

A few details:

  • Photos should be unedited, no filters, with your Eyebrows clearly visible.
  • One refund per customer.
  • The guarantee covers your first 90-day order. Renewal orders aren't covered, but if a renewal charges while your request is being handled, we'll refund that too and cancel your plan.
  • The 30-day plan isn't covered, since it takes a full 90 days to know if this worked for you.

 

Used Products

Because our products are personal-care items, fully used products are not eligible for return. If you experience an issue or believe the product is defective, contact us—we’ll review it case by case.

 

Results & Expectations

Our products are designed to deliver results with consistent use over time. Individual results vary based on genetics, routine, and adherence. 


Incorrect or Defective Orders

If you receive the wrong item, or the product is defective (for example a dropper that does not work or a seal that was broken before it reached you), contact us within 7 days of delivery with your order number and photos. We will send a replacement.

Packages that are lost, stolen, or damaged in transit are handled under our Shipping policy, which also explains what counts as damage and how Shipping Protection works.


Final Sale Items

Items marked Final Sale are not eligible for return or refund.


Shipping Costs

  • Original shipping fees are non-refundable

  • Customers are responsible for return shipping unless the return is due to an error on our end

 

How to Start a Return

Email support@originhairco.com with:

  • Your order number

  • Reason for return

  • Photos if applicable

We’ll respond with next steps.