Shipping policy

Effective Date: 09/05/2026

Origin Hair Co. currently ships within the United States. By placing an order, you agree to the terms outlined below.

Order Processing

Orders are processed within 1 to 3 business days after payment is received (excluding weekends and holidays).

During high-volume periods, launches, or promotions, processing times may be longer. You will receive a confirmation email once your order ships.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout.

Estimated delivery times:

  • Standard Shipping: 3 to 7 business days after shipment

Delivery times are estimates and not guarantees. Once your order leaves our facility, we are not responsible for carrier delays.

Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Incorrect Addresses

Customers are responsible for providing an accurate shipping address at checkout.

  • Orders shipped to an incorrect address provided by the customer are not eligible for refund
  • If a package is returned to us due to an incorrect or undeliverable address, reshipping fees may apply

Lost, Stolen, or Damaged Packages

Once your order leaves our facility, the carrier is responsible for getting it to you. What happens if something goes wrong depends on whether you added Shipping Protection at checkout.

If you purchased Shipping Protection

Email support@originhairco.com with your order number and a sentence about what happened. We ship a replacement at no charge, no forms and no carrier claim. Only three things to know:

  • Lost in transit: if tracking has not moved in 7 days, it is lost. Let us know and we reship.
  • Marked delivered but not received: wait 5 days from the delivery scan. Carriers often scan early and most packages turn up. If it has not arrived by then, email us and we reship.
  • Damaged: send a photo of the bottle with your email. That is all we need.

Claims must be made within 30 days of the last tracking update. Shipping Protection covers one replacement per order and cannot be refunded once the order ships.

If you did not purchase Shipping Protection

We are not responsible for packages lost, stolen, or damaged after they leave our facility, but we will still work with you. To be considered for a one-time courtesy reshipment, email us within 30 days of the last tracking update with:

  • Lost in transit: your order number, once tracking has shown no movement for 7 days
  • Marked delivered but not received: your order number, at least 7 days after the delivery scan, plus a police report or a package theft report filed with the carrier
  • Damaged: your order number and clear photos of the bottle and the packaging, within 7 days of delivery

Reshipments without Shipping Protection are at our discretion, limited to one per customer, and may require you to cover shipping.

What counts as damaged

Damage means the product itself: a cracked or leaking bottle, a broken dropper, or serum that has spilled inside the package. A dented or scuffed outer box with an intact bottle inside is normal wear from shipping and does not qualify for a replacement, with or without Shipping Protection. The serum is fine, and so is the box it came in.

Pre-Orders & Backorders

If you purchase a pre-order or backordered item:

  • Your order will ship once the item becomes available
  • Estimated ship dates are subject to change

If your order includes multiple items, all items may ship together unless stated otherwise.

International Shipping

International shipping is not available at this time. This may change in the future.

Contact

For shipping-related questions, contact:

Origin Hair Co.

Email: support@originhairco.com